Privacy Policy

Last updated: October 27, 2026

Who we are

Crushpad is a home-search app and website (crushpad.homes) operated by Fat Cats Collection LLC, a Florida company doing business as Crushpad. "Crushpad," "we" and "us" mean Fat Cats Collection LLC. Crushpad was founded by Luke Salm, a licensed Florida REALTOR® with RE/MAX Champions. RE/MAX Champions, 11541 Trinity Blvd, Trinity, FL 34655, office (727) 807-7887, is the real estate brokerage that refers leads through the Crushpad app; it does not operate Crushpad. This policy covers the Crushpad iOS app and website.

Information we collect

What you give us: • Account: your name, email, phone number if you add one, how you sign in (Apple in the iPhone app, Google or email), and your role (buyer, seller or agent). • Search preferences: price range, areas, home type, timeline, financing and the answers you give in the quick setup. • Activity: homes you swipe on, like, pass or save, your notes on homes, and tour requests with the times you pick. • Messages: messages, stickers and reactions you send to agents, sellers or clients, and what you post in Groups. • Pre-approval: the pre-approval amount you enter and any letter you upload. • Agreements: buyer brokerage agreements and other documents you sign in the app, including your typed name, drawn signature and initials, and when you signed. • Agents: full name, Florida license number, Stellar MLS agent ID, brokerage, broker of record name and email, phone, and the Crushpad Agent Referral Agreement you sign. • Homes you post: address, price, photos, documents and details. • Crush chats: what you type to Crush, its replies, and preferences or places you ask it to remember. If you give Crush an address (for example, your work), we look up its map location. • Consents: whether you agreed to be connected with an agent and to receive texts, the wording you agreed to, and when. • Reports and blocks: content you report and users you block. • Feedback and bug reports: what you write, plus the screen you were on and your device model. What we collect automatically: • Push token: a device token from Apple (or your browser on the website), if you turn on notifications. • Analytics: events such as app opens, sign-ins, swipes, listing views and tour requests, plus basic device and browser data, through PostHog. Before you sign in this is anonymous. After you sign in, these events are tied to a random account ID so we can see how each account uses Crushpad; we do not send your name, email or phone number to PostHog. Deleting your account also deletes this analytics record. • Website: cookies and similar technologies for sign-in, analytics and, when turned on, ad measurement. • Technical: standard server logs, such as IP address, time and errors. Location: If you allow location access, the app uses your phone's location on your device to show where you are on the map. We don't save your device location to your account. Otherwise we only know a location if you type an address.

How we use it

To run Crushpad: sign you in, show and rank homes that fit you, save your homes and notes, run tours, messages and Groups, power Crush, send the notifications you allow, and prepare, sign and store agreements. To connect you with an agent and support that agent in helping you. To verify agent licenses and run the referral program between brokers. To keep Crushpad safe, prevent fraud and enforce our terms. To understand how Crushpad is used and improve it. To measure our ads, when ad measurement is on. To meet legal and record-keeping duties.

Who sees your information

• Your agent: the agent assigned to you or the one you choose (Luke Salm, another RE/MAX Champions agent, or a verified partner agent at another brokerage) can see your name, search range, timeline, financing, pre-approval status and amount, saved homes and tour requests. Your phone and email may be held back from a partner agent until your buyer agreement is on file. • Listing agents and sellers: when you like, request a tour of, or message about a home, the agent or owner of that home, and agents using Crushpad's lead tools, may see your name, search range and pre-approval status, and the details needed to follow up, such as your message and tour time. • Crushpad: Luke Salm, Crushpad's founder, sees lead, tour, agreement and referral information to run Crushpad. • RE/MAX Champions: the brokerage that refers leads through Crushpad sees the lead, tour, agreement and referral information it needs for its brokerage services and records. • Group members: people in a group you join see your name and what you post there. • People you message: see your name and messages. • Public: homes you post are shown to Crushpad users and on crushpad.homes.

Pre-approval sharing

When you like a home, its lister sees your first name, price range and timeline. Your phone number and email are shared only with licensed agents (the listing agent or the agent we connect you with), never with private sellers. Your pre-approval letter is kept in private storage. It is shared with agents who are allowed to see your profile only while the "Share pre-approval" setting is on. You can turn it off any time in the app. Your pre-approval status and amount may still show to those agents.

Signed agreements

A signed buyer brokerage agreement is visible to you and to the agent and brokerage on that agreement, and to Crushpad's administrator (Luke Salm) for compliance. You can open it any time in Me → Documents. An agent's signed referral agreement may be sent to their broker of record.

Google sign-in

If you choose Sign in with Google, Google shares your name, email address and profile picture with Crushpad. We use them only to create and run your Crushpad account: to sign you in, show your name to agents and people you message, and contact you about your account. We don't access your Gmail, contacts, calendar, Drive or any other Google data, we don't use Google user data for advertising, and we don't sell it or share it except as described in this policy. Crushpad's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect Crushpad from your Google Account at any time at myaccount.google.com/permissions, and you can delete your Crushpad account and its data yourself (in the iPhone app: Me, then Delete my account; on crushpad.homes: Me, then Pause or delete account) or by emailing us.

Service providers

We use these companies to run Crushpad. They process data for us under their own terms and security practices: • Supabase: database, sign-in, file storage and server functions. • Vercel: website hosting, plus cookieless page-view counts (which pages are visited and which site sent the visitor, with no cookies and nothing that identifies you). • Apple: Sign in with Apple and push notifications in the iPhone app. • Google: Google sign-in, plus Google Maps for nearby places and address lookups. • OpenStreetMap: map tiles on the website. Your browser loads the map images directly from OpenStreetMap's servers, which see your IP address and the part of the map you're viewing. • Anthropic: Crush runs on Anthropic's Claude AI model. Your Crush chat messages are processed by Anthropic to generate Crush's replies, along with the listing details and saved-home, preference and account details Crush needs to answer you. Anthropic also checks the photos and description of homes people post on Crushpad (not MLS listings) so inappropriate or scam posts can be paused automatically; only the listing content is sent, not your account details. • PostHog: product analytics. • Resend: our email provider. It sends sign-in codes and links; alert emails for people who don't get push notifications (new homes that match a saved search, price changes and status updates on saved homes, messages and tour updates); agreement emails; and agent and broker emails such as countersign requests and referral-fee instructions, which can include a client's name. • GoHighLevel: our CRM. When you request a tour, ask to talk to Luke, top-tier save a home, ask for a buyer agreement, send a seller inquiry, opt in to texts, or Crush hands you off, we send your name and contact details, the home, any note or tour time you enter, whether you agreed to texts, and — for buyers — your timeline, financing, budget range, your pre-approval status and amount, and whether a signed agreement is on file, so our team can follow up. • MLS Grid and Stellar MLS: the source of MLS listing data. We don't send them your personal information. • Meta (Facebook/Instagram): ad measurement, only when it is turned on, and in the iPhone app only if you tap Allow when the app asks to track. On the website, the Meta Pixel records page views and actions like viewing or saving a home. For actions such as a tour request or a top-tier save, we may send Meta your email, phone, name and account ID only as SHA-256 hashes, never in plain text, together with your IP address, browser or device details (such as user agent, app version, iOS version, phone model, language, time zone and screen size), Meta's cookie IDs, and the home involved (its listing ID, and for homes posted by their owners, the price, city and ZIP). We never send Meta anything from a text-message sign-up, and we never send Meta a phone number that came from a text-message opt-in. We may also share information if the law requires it, to protect rights and safety, or as part of a sale or transfer of the business. We do not sell your personal information, and we don't share it for others to market to you.

Notifications and your Crushpad inbox

If you turn on notifications, we send push alerts (through Apple in the iPhone app, or through your browser on the website) about homes, tours, messages, agreements and account updates. If you use crushpad.homes without push notifications, we may send the same alerts by email instead, including new homes that match a saved search and price changes on homes you saved. Every listing email has a one-click unsubscribe link. Every notification is also kept as a message in the Crushpad inbox, so you can find it later.

Text messages

Texts come from one sender: Crushpad (Fat Cats Collection LLC). If you tick the customer-care box, we may text you about homes you ask about, tour confirmations and reminders, and support for your home search. If you also tick the marketing box, we may text you price drops, new homes that match your search and other offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase, and agreeing to texts is optional and not a condition of using Crushpad. Giving a phone number on a seller form without ticking the texting box means we may call you about your request, but we won't text you. You can turn texts off any time by replying STOP or in Me → Your info. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers who help us deliver the messages.

Public records

To know when a Crushpad lead actually buys a home (so the referral fee is tracked correctly), we check buyers who were referred to an agent against publicly recorded deed records in Tampa Bay counties. This uses only your name, matched against the buyer names on recorded deeds, and only flags a possible match for Luke to review; nothing is sent to the county.

How long we keep it

We keep your information while your account is open and as needed to run Crushpad. When you delete your account, we delete your profile, saved homes, tours and listings you posted. We keep some records after deletion where the law or a signed agreement requires it, such as signed agreements, referral and transaction records, and records of your consent. Florida brokers must keep transaction records for at least five years. When you delete a message, it disappears for everyone; Crushpad keeps a private copy for 30 days only to handle reports of abuse, then erases it. Backups and logs are cleared on a rolling schedule. Copies already sent to an agent or our CRM are handled under those records rules.

Security

Data is encrypted in transit (HTTPS). Database access rules (row-level security) limit each person to the data they are allowed to see. Pre-approval letters and signed agreements are kept in private storage and opened only through short-lived links. No system is perfectly secure, so please use a strong sign-in and tell us if you suspect a problem.

Your choices

• Notifications: turn them off in iOS Settings or your browser settings. You can also switch off new-home and price-drop alerts in the app. • Listing emails: tap “Unsubscribe from listing emails” at the bottom of any listing email (new matches, price drops, homes back on the market). Emails about your account, tours, messages and agreements still come. • Texts: reply STOP, or turn texts off in Me → Your info. • Pre-approval: turn off "Share pre-approval" in the app. • Crush: you can clear your Crush chat history in the app. • Groups: leave any group at any time. • Profile: edit your name, search range and preferences in the app. • Pause: hide your profile and listings and stop notifications (iPhone app: Me → Delete my account → Pause; website: Me → Pause or delete account). • Delete: delete your account yourself (iPhone app: Me → Delete my account; website: Me → Pause or delete account), or email us and we'll do it for you. • Copy or correction: email us to request a copy of your data or to fix something. We'll respond within a reasonable time and may need to verify it's you. • Ads: on the website, you can block cookies in your browser. On iPhone, you can limit ad tracking in iOS Settings.

Children

Crushpad is only for people 18 or older, because buyer agreements and other documents in the app are binding contracts. We don't knowingly collect information from children. If you think a child has given us information, contact us and we'll delete it.

Where we operate

Crushpad is run from Florida for people buying and selling homes in the United States. Your information is stored and processed in the United States.

Changes

We may update this policy. We'll change the date below and, for material changes, tell you in the app.

Contact

Questions or data requests: Crushpad (Fat Cats Collection LLC) Email: hello@crushpad.homes Text or call: (727) 361-2055 By mail: Luke Salm, RE/MAX Champions, 11541 Trinity Blvd, Trinity, FL 34655 · Office: (727) 807-7887